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Frequently Asked Questions

 

FAQs

My computer is asking me to change my password but it says the password doesn't meet complexity requirements. What does it need to be?

A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: [email protected]#$%^&*()_+)
 

I have a new computer account and I reset my password but I can't login to my Google Apps account. Help!

A: The password requirements for Google Apps are more strict than those for your SVSU account. For Google Apps, the new password must meet the following complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: [email protected]#$%^&*()_+)
 

I have reset my password and now I can't login to my Google Apps account. Help!

A: The new password must meet new complexity requirements. It must be at least 8 characters long and meet 3 of the following 4 rules:
  1. at least one UPPER case letter
  2. at least one LOWER case letter
  3. at least one number
  4. at least one special character (for example: [email protected]#$%^&*()_+)

NOTE: For your passwords to synchronize, you must change it using a Windows computer; you cannot change your password using a Chromebook and have them synchronize. As an alternative, you can change your password by connecting to https://selfservice.svsu.org, entering your username, old password, and new password (twice).

 

How do I change the voicemail greeting for my AVAYA telephone?

A: To change your greeting message:
  1. Log into your mailbox.
  2. Press 3 for greeting messages.
  3. Press 2 to change your greeting message and follow the instructions.
 

How do I change my name on my AVAYA telephone?

A: To change your name on your voice mailbox:
  1. Log into your mailbox.
  2. Press 5 to record your name.
  3. Press 5 again and follow the instructions.
 

How do I change my password on my AVAYA telephone?

A: To change the password on your voice mailbox:
  1. Log into your mailbox.
  2. Press 5.
  3. Press 4 to change your voicemail password and follow the directions.
 

My computer display is rotated 90 degrees and everything is coming up sideways - HELP!!

A: Pressing the CTRL+ALT+↑ (up arrow) keys should re-orient your screen to the normal display.

 

How do I setup Lock Print jobs on the Ricoh copier/printer?

A: This is a multi-step process.
  1. To set this as your default, click your Start button > Select Printers and Faxes (or Printers & Devices or just plain Printers)
  2. Right click the Ricoh copier and click Printing Preferences.
  3. Under the ;Setup tab (or Job/Log tab), click the drop down menu button (to the right of the box that shows Normal Print).
    An image showing where to set Printer Preferences Job Type
    An image showing where to set Printer Preferences Job/Log
  4. Choose your Job Type
    • Normal Print prints when you click OK;
    • Hold Print prints when you go to the Ricoh copier/printer and select the print job from the Print Jobs queue;
    • Locked Print prints when you go to the Ricoh copier/printer, select the print job from the Print Jobs queue and enter your code).
  5. If you are using the Setup tab: Click the Details button under Job Type. Details allows you to set up a User ID, set a file name if you desire, and set up a password. Once you have set this up, you will not have to repeat these steps unless you forget your password.
  6. If you are using the Job/Log tab: Enter an alphanumeric User ID up to 8 characters long in the box. Enter a numeric password 4-8 digits long. Click Apply. Once you have set this up, you will not have to repeat these steps unless you forget your password.
  7. Locked Print: enter an alphanumeric User ID up to 8 characters long. Enter a numeric password 4-8 digits long. Click OK. Click Apply again. Click Print.
 

I have plugged in my headphones or speakers but I'm getting no sound.

A: Check the port your speakers/headphones are plugged into. The port is often color coded green or has a headphone symbol next to the port. Next, check to see if your volume has been muted or turned down low.

 

How do I enable zoom on a Chromebook?

A. This is pretty easy.
  • Login to the Chromebook
  • Get into Settings
  • Click Show advanced settings...
  • Scroll down to Accessibility options
  • Click the checkbox for Enable screen magnifier
  • Activate by pressing CTRL+ALT+Screen Brightness keys (increasing brightness to zoom in or decreasing brightness to zoom out)
 
 

Did you know you can connect directly to SVSU resources?

A. It's true! Here they are: